Yaskawa America Drives & Motion Division Wins the 2018 Gold Interaction Metrics Award

Yaskawa 400

April 16, 2019

The Drives & Motion Division of Yaskawa America, Inc. is proud to announce that it has been recognized for customer experience excellence with the prestigious Interaction Metrics Gold Award. To achieve the Gold Award, nearly 100 aspects of Yaskawa were analyzed using statistically-valid samples derived from a customer feedback survey sent to End-Users, Distributors, OEMs, and Yaskawa employees.

The customer experience metric used to evaluate Yaskawa’s success is QCI™ Score (Quality of Customer Interaction). It’s the only score in the customer experience industry that tracks every aspect of the lived customer experience weighted by how important those aspects are for each customer. Due to its precision, it’s difficult to reach a score that’s high enough to be recognized with an Interaction Metrics award. In fact, less than 5% of companies achieve it.

“Yaskawa is to be congratulated for excelling across the many touchpoints that comprise the customer experience,” said Martha Brooke, Interaction Metrics Chief Analyst, and Founder.

Dennis Fitzgerald, Yaskawa’s Vice President of Customer Satisfaction added that “From the extensive analysis that stands behind our Interaction Metrics Gold Award, we have tremendous insight into what our customers value most about our company, and how we can continuously improve.”

QCI™ Score is based on multiple inputs accounting for the fact that experiences are complex and different for each customer. It was developed to counteract the usual ways of measuring the customer experience which favor simplistic methods at the expense of accuracy and actionability.


Related Articles

Editor’s Pick: Featured Article

Weidmüller’s u-control 2000: The Automation Controller

Weidmüller’s u-control 2000: The Automation Controller

Weidmüller’s scalable engineering software, u-control 2000, adapts individually to your requirements. And, the u-control is powerful, compact and fully compatible with Weidmüller’s I/O system u-remote. This article looks at what makes u-control the heart of your automation.

Programmable logic controllers (PLCs) are one of the main components of any automated system. A typical control system has inputs, outputs, controllers (i.e., PLCs), and some type of human interaction with the system, a human machine interface (HMI), for example.

Read More

Latest Articles

  • 2023 Innovations from Festo at CMTS: CMMT-MP and CPX-AP-A

    September 22, 2023 By Krystie Johnston Festo is a leading supplier of pneumatic and electrical automation technology. The company tirelessly innovates products and solutions to improve operations for factories and process automation. Festo’s 2023 innovations include their CPX-AP-A remote I/O, CMMT MP servo drive, and their portfolio of productivity tools. Festo’s New CPX-AP-A: One Integration… Read More…

  • The Fundamentals of Machine Vision in Automation: What You Need to Know

    September 15, 2023 Machine vision has a place in many industries, including food & beverage, automotive, semiconductor, life sciences, and more. In this article, Ryan Marti, Product Manager – Industrial Cameras at Omron Automation walks us through the fundamentals of machine vision in automated processes and holds a lens to look at Omron’s products and… Read More…