Endress+Hauser Offers Free Access to Remote Visual Support During COVID-19 Crisis

April 21, 2020

Endress+Hauser customers can have free access to the company’s remote visual support during this time of pandemic restrictions on industry. Customers can interact with an Endress+Hauser technician via the company’s “Visual Support” App on their mobile phone, maintenance laptop or Endress+Hauser FieldXpert Device Configuration tablet to address urgent service needs. The app is available in any windows browser or IOS and Android.

Free access to this feature is available until May 31, with the possibility of an extension if the ongoing pandemic response requires it.

Customers can call Endress+Hauser Technical Support and the Technical Support Technician will guide them through downloading the app to access a live session.  (Endress+Hauser Service will proactively contact any customers with already planned on-site service jobs to investigate if Visual Support may be an option to assist in executing the planned service work.)

Where necessary, technicians may still perform on-site service while respecting all health precautions.

“In dealing with COVID-19, many of our customers have undertaken measures to protect their staff that include limiting access to outside service providers,” says Alexandra Witt, Service Manager, Endress+Hauser Canada. “Knowing they can rely on our live support product should give them confidence that they can keep their operations going even if our technicians can’t visit in person.”

For more information, visit www.ca.endress.com.

Related Articles

Editor’s Pick: Featured Article

Weidmüller’s u-control 2000: The Automation Controller

Weidmüller’s u-control 2000: The Automation Controller

Weidmüller’s scalable engineering software, u-control 2000, adapts individually to your requirements. And, the u-control is powerful, compact and fully compatible with Weidmüller’s I/O system u-remote. This article looks at what makes u-control the heart of your automation.

Programmable logic controllers (PLCs) are one of the main components of any automated system. A typical control system has inputs, outputs, controllers (i.e., PLCs), and some type of human interaction with the system, a human machine interface (HMI), for example.

Read More

Latest Articles

  • The Power of OMRON’s Sysmac Studio: Unify Automation and Integrate Safety

    November 7, 2025 By Omron Automation Industry moves fast. Outpace obsolescence with OMRON’s Sysmac Studio. Designed to empower operations from the edge to the cloud, it unifies automation by prioritizing safety and security. Built for today, ready for the future. Today, the factory floor faces pressure from suppliers, consumers, competition, and emerging technologies. Operation teams… Read More…

  • NVIDIA 800 VDC Architecture Will Power the Next Generation of AI Factories

    November 4, 2025 By Mathias Blake, Martin Hsu, Ivan Goldwasser, Harry Petty and Jared Huntington The exponential growth of AI workloads is increasing data centre power demands. Traditional 54 V in-rack power distribution, designed for kilowatt (KW)-scale racks, isn’t designed to support the megawatt (MW)-scale racks coming soon to modern AI factories.  NVIDIA is leading the transition to 800 VDC data… Read More…