Endress+Hauser Offers Free Access to Remote Visual Support During COVID-19 Crisis

April 21, 2020

Endress+Hauser customers can have free access to the company’s remote visual support during this time of pandemic restrictions on industry. Customers can interact with an Endress+Hauser technician via the company’s “Visual Support” App on their mobile phone, maintenance laptop or Endress+Hauser FieldXpert Device Configuration tablet to address urgent service needs. The app is available in any windows browser or IOS and Android.

Free access to this feature is available until May 31, with the possibility of an extension if the ongoing pandemic response requires it.

Customers can call Endress+Hauser Technical Support and the Technical Support Technician will guide them through downloading the app to access a live session.  (Endress+Hauser Service will proactively contact any customers with already planned on-site service jobs to investigate if Visual Support may be an option to assist in executing the planned service work.)

Where necessary, technicians may still perform on-site service while respecting all health precautions.

“In dealing with COVID-19, many of our customers have undertaken measures to protect their staff that include limiting access to outside service providers,” says Alexandra Witt, Service Manager, Endress+Hauser Canada. “Knowing they can rely on our live support product should give them confidence that they can keep their operations going even if our technicians can’t visit in person.”

For more information, visit www.ca.endress.com.

Related Articles



Editor’s Pick: Featured Article

Weidmüller’s u-control 2000: The Automation Controller

Weidmüller’s u-control 2000: The Automation Controller

Weidmüller’s scalable engineering software, u-control 2000, adapts individually to your requirements. And, the u-control is powerful, compact and fully compatible with Weidmüller’s I/O system u-remote. This article looks at what makes u-control the heart of your automation.

Programmable logic controllers (PLCs) are one of the main components of any automated system. A typical control system has inputs, outputs, controllers (i.e., PLCs), and some type of human interaction with the system, a human machine interface (HMI), for example.

Read More



Latest Articles

  • SIBERprotectTM Protects Industrial OT Systems with Innovative Cyber Response Solution

    May 16, 2024 A cyber-attack can happen within a millisecond. Defend your operation just as fast with SIBERprotectTM: an automated, intelligent solution for your industrial OT operation. By Krystie Johnston Siemens recently introduced SIBERprotectTM, an automated, intelligent solution that defends critical infrastructure and OT systems in industrial settings from cyberattacks. This advanced, automatic, response to… Read More…

  • Press Retrofit is Textbook: New for Old – and Even More Productive!

    May 15, 2024 Grass GmbH, a global manufacturer of movement systems – including telescopic slides – required a safety upgrade of a complete press line for steel forming at their Salzburg plant. Where normative safety requirements are concerned, presses have a special status: so they were looking for a partner that was able to convert… Read More…