Endress+Hauser Canada breaks ground at new Customer Experience Centre

September 3, 2019

Endress+Hauser has broken ground for its new $28 million Customer Experience Centre for Central and Eastern Canada. When construction of the approximately 47,000 sq ft facility in Burlington is completed late next year, it will provide customers from Manitoba to Atlantic Canada with a generously equipped, state-of-the-art training and support hub for selecting and familiarizing themselves with the company’s latest innovations for process automation.

Last week’s official groundbreaking included a traditional Land Acknowledgment Ceremony performed by Chief R. Stacey Laforme of the Mississaugas of the Credit First Nations. It recognizes the four-acre site as part of the traditional territory of the Mississaugas – which encompasses metropolitan Toronto and Hamilton as well as the Niagara peninsula. Inviting Chief Laforme to perform this ceremony is a gesture of respect for indigenous peoples and their values, such as living sustainably in the natural environment, which aligns with Endress+Hauser’s own global environmental and sustainability commitment.

Process Training Unit has great relationship building value

In his welcoming remarks, Anthony Varga, CEO and General Manager of Endress+Hauser Canada Ltd, hailed the decision by the company’s Executive Board to fund the project “as a strong endorsement of the continued growth and strong potential in the Canadian market.”

“Providing great customer experiences is a key differentiator for Endress+Hauser,” he added, “With a full-scale Process Training Unit ­(PTU) among other features, our new Customer Experience Centre will be an unrivalled asset for solidifying current relationships and starting new ones by sharing the company’s valuable process knowledge. And by pursuing bold sustainability goals for this exceptional facility – such as LEED Gold green building certification and net zero energy and emissions – we are aspiring to set a new standard for progressive corporate leadership for our industry and community.”

Facility will play key role in helping customers choose, use products, solutions

The new facility will include the company’s second PTU in Canada; the other, in Edmonton, opened two years ago.  A PTU in Southern Ontario will make the technology of this pilot plant accessible to more customers in the region, with less travel time and expense than it takes to visit an Endress+Hauser PTU elsewhere in North America.

Additionally, given the diverse customer industry base in the region, it is important for customers to be able to evaluate nuances and differences in their applications and in the variety of raw and processed materials measured and analyzed by our company’s sophisticated product portfolio. “At the new Burlington experience centre, customers will have the opportunity to simulate the performance of that equipment under conditions similar to their own operations, an invaluable resource.” stated Varga.

The groundbreaking ceremony was also used to introduce the company’s lead project partners; mcCallumSather of Hamilton, architect and mechanical engineer; WSP, structural and electrical engineers; and Maple Reinders, construction manager. All three have considerable local expertise in designing and managing green building projects. The project will be led by Genesis Property Development.

The new building is almost double the size of the company’s current 27,000 sq ft office building located just around the corner. The latter, wholly owned by Endress+Hauser, is mainly used for administrative functions, and once those activities are relocated to the new facility, the building will be sold.

Related Articles



Editor’s Pick: Featured Article

Weidmüller’s u-control 2000: The Automation Controller

Weidmüller’s u-control 2000: The Automation Controller

Weidmüller’s scalable engineering software, u-control 2000, adapts individually to your requirements. And, the u-control is powerful, compact and fully compatible with Weidmüller’s I/O system u-remote. This article looks at what makes u-control the heart of your automation.

Programmable logic controllers (PLCs) are one of the main components of any automated system. A typical control system has inputs, outputs, controllers (i.e., PLCs), and some type of human interaction with the system, a human machine interface (HMI), for example.

Read More



Latest Articles

  • Despite Headwinds, Off-Shore Wind Energy Is the Future

    May 22, 2024 Why Offshore Wind Power is the Future of Renewable Energy Aside from hydropower, wind energy farms are currently producing the most clean, renewable energy worldwide. And unlike hydropower, the potential for growth is substantial. Wind could supply more than one-third of global electricity demand by 2050, according to the International Renewable Energy Agency (IRENA). Reaching this… Read More…

  • SIBERprotectTM Protects Industrial OT Systems with Innovative Cyber Response Solution

    May 16, 2024 A cyber-attack can happen within a millisecond. Defend your operation just as fast with SIBERprotectTM: an automated, intelligent solution for your industrial OT operation. By Krystie Johnston Siemens recently introduced SIBERprotectTM, an automated, intelligent solution that defends critical infrastructure and OT systems in industrial settings from cyberattacks. This advanced, automatic, response to… Read More…