ABB to Make Digital Service Available Free of Charge to Help Customers Maintain Production

April 13, 2020

During this unprecedented crisis, ABB’s Robotics & Discrete Automation business is working to help customers and partners keep production lines going and to enable businesses to continue to function while many are working from home.

From Friday March 27, ABB’s Robotics and Discrete Automation business has been making key software services available free of charge to their customers until the end of 2020. 

Many clients, customers and partners can benefit from digital solutions that enable them to manage their production lines remotely and to keep robot systems running at optimal performance with less human interaction, particularly given the current need for social distancing and remote work. Digital tools can also be used to help customers continue to work and prepare for projects that will be ready to go as soon as everyone gets back to the workplace. 

The software being made available free of charge includes:

ABB Ability Connected Services – Condition Monitoring & Diagnostics

ABB’s Connected Services platform monitors the health and performance of single robots or entire fleets, helping customers to monitor and run robot systems at optimal performance remotely. ABB Ability Connected Services provide actionable intelligence that allows service experts to address issues that could lead to costly unplanned stoppages before they occur.

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RobotStudio

RobotStudio is ABB’s simulation and offline programming software, offering a complete digital replica (digital twin) of physical assets or systems so you can see what’s going on in your production line remotely. ABB’s RobotStudio offline programming tool enables users to create, simulate and test a complete robot installation in a virtual 3D environment without having to visit or disturb their actual production line. All RobotStudio functionalities, including all Powerpacks and CAD convertors, digital twin and Virtual Reality meetings will now be available free of change.

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Virtual Technical Support

If technical support is needed, ABB can offer free virtual technical support enabled via video (Skype, Zoom, Teams). To access this support, contact your local ABB representative, or visit their Digital Operation Center web page for more contact details.

If you already have access to the following technologies but want advice and guidance on how to utilize them, contact your local ABB representative.

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